Return Policy

Exchange or Store Credit 

The Craft Ontario Shop is happy to offer exchange or store credit for items brought or sent back within 60 days of purchase. Due to the nature of our products and our relationship with our vendors, we cannot accept returns.

To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Sale items 

Only regular-priced items may be exchanged or returned for store credit. All sales are final on reduced-price and seasonal items.

Damaged items 

If you believe your item is defective, damaged in transit, or your order is incorrect, please contact us for an exchange. We can be contacted at shop@craftontario.com or 416-921-1721.

Shipping items for exchange 

To return your product to us for exchange or store credit, contact us at shop@craftontario.com or 416-921-1721. Our address is 1106 Queen Street West, Toronto ON, Canada M6J 1H9.

You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping from any country outside of Canada please mark your package clearly that "Country of Origin is Canada". 

If you are shipping an item valued over $75, please consider using a shipping service with tracking or purchasing shipping insurance. The Craft Ontario Shop is not responsible for returned items lost in the mail.